Email sign-in
Send a magic link to the purchase email. The live site should expire links quickly and show recent account activity.
Account self-service.
Recover a license, manage devices, open Paddle subscription tools, and submit support requests without waiting for manual help.
No queueSelf-service supportPaddleBilling portal targetConsentDiagnostics only when sent
Account tools
This static account page documents the flows that the live app and website should expose.
Live account self-service
Sign in with your purchase email.
License recovery
Look up Standard, Pro, Pro Cloud, or Team license state using purchase email, Paddle customer ID, or license key.
Device management
View activated Macs, last check-in time, plan limits, and remove old devices when replacing hardware.
Subscription portal
Open Paddle customer portal for payment methods, invoices, cancellation, and renewal state.
Privacy controls
Show what cloud sync stores and make clear that raw mouse events are not uploaded.
Team access
Team owners can invite seats, remove users, and view activation totals without changing personal profiles.
Self-service map
Each account feature should map to a simple API and support outcome.
| Flow | Input | Result |
|---|---|---|
| Self-service login | Email magic link or license key fallback. | Access account tools without requiring a password reset flow. |
| Find license | Email lookup for Paddle customer or purchase email. | Recover keys and plan state after reinstalling the app. |
| Device management | View, rename, and deactivate old Macs. | Free up activation seats without support tickets. |
| Subscription management | Open Paddle customer portal. | Cancel, update payment method, or review invoices. |
| Receipts | Link Paddle receipts and invoice history. | Keep purchase proof separate from app telemetry. |
| Support | Submit feedback with consented diagnostics only. | Avoid uploading raw mouse event data. |